General Terms and Conditions

These Terms and Conditions set out the rules for using Valhalla Wins and the relationship between us and our players. We provide casino and sportsbook services through our platform and expect all users to read and accept these terms before creating an account or placing bets. By registering or using the site you agree to comply with these rules and any updates we publish.

Account responsibilities

We require each account to be used by one natural person only. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorized access, contact support immediately at [email protected]. We may suspend or close accounts where we suspect fraud, abuse, or a breach of these terms.

Eligibility requirements

To open an account you must meet the eligibility criteria we set at registration. You must be of legal age and able to form binding contracts under applicable law. We may restrict access to certain markets and services according to local rules. We reserve the right to refuse registration or restrict access where required by law or our policies.

Verification and documentation

We may require identity and address verification before allowing withdrawals or in order to comply with legal and regulatory obligations. You must provide accurate information and any requested documents on a timely basis. Failure to verify your identity may result in account restrictions, withheld withdrawals, or account closure.

Acceptable platform use

Use the platform in good faith and do not attempt to manipulate games, exploit glitches, or use multiple accounts to circumvent limits. Automated play via bots or other unauthorised software is prohibited. We monitor activity for suspicious behaviour and may limit, void, or reverse transactions that breach these rules.

General bonus and promotion rules

Bonuses and promotions are subject to specific terms which will be published with each offer. Unless stated otherwise, bonus funds carry wagering requirements, game contribution restrictions, maximum bet limits, and time limits. We reserve the right to modify, suspend, or withdraw any promotion at our discretion and to claw back bonus funds where abuse or fraud is detected.

Deposits and withdrawals

Deposits

Accepted payment methods and minimums vary by market and are shown in the cashier. You must only use payment methods in your name. We do not charge deposit fees unless specified; third-party fees may apply.

Withdrawals

Withdrawals are subject to verification and may be processed to the original funding method where possible. We may apply limits, pending checks, or delays to comply with our security checks and responsible gaming procedures. Where additional information is required to process a withdrawal, we will notify you.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process, we will provide information on agreed escalation routes where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For clarity, ValhallaWins will always display the current version of these terms on the site.