Player Privacy Policy
Welcome to the privacy policy for Valhalla Wins. This page explains how we collect, use, store and protect the personal information you provide when you register, play or place bets. We take your privacy seriously and aim to be clear about the data we process and the choices you have.
Types of data we collect
We collect information you give us directly and data generated through your use of our services. This includes account details you submit, transaction records, gameplay and betting activity, and technical details from your device or browser.
Personal data
Personal data may include your name, contact information, date of birth, identity and verification documents submitted for KYC - identity verification, and payment details required to process deposits and withdrawals. We only request information that is necessary to open and operate your account and to meet legal and security obligations.
Technical data
We collect data about your device, browser, IP address, language settings and usage patterns to deliver and optimise our service. This information helps us prevent fraud, diagnose issues and provide a stable, responsive site experience on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, bets, wins and losses, bonuses claimed and support interactions. We retain transaction records to process payments, resolve disputes, and maintain accurate account histories.
How we use your information
We use collected data to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use information to operate the casino and sportsbook features, provide customer support, and, where you have opted in, send marketing communications. Marketing messages can be stopped at any time by following the unsubscribe link or contacting support.
Data protection practices
We use industry-standard technical and organisational measures to protect personal data, such as encryption, access controls and secure storage. Access to personal information is limited to authorised staff and service providers who require it to perform their duties. No system is completely immune to risk, so we continuously review and update our safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, analyse site performance and personalise content. Some cookies are strictly necessary for account functionality; others enable analytics or marketing features. You can manage cookie settings through your browser or the cookie controls available on our site.
User rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing where applicable. You may also withdraw consent for marketing at any time. Requests are handled in line with applicable privacy principles and may require identity verification for security.
Access, correction and deletion of data
To review, update or delete your information, contact our support team via the site contact form or by emailing [email protected]. We will respond to requests and explain any limitations that apply, for example where retention is necessary for legal or security reasons.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other trusted partners who process data on our behalf. We require these partners to protect your information and use it only for specified purposes. We may also disclose data where required by law or to protect our rights.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will publish a revised version on the site and indicate the update date. If you have questions about ValhallaWins privacy practices, please contact [email protected].