Responsible Gambling Policy
At Valhalla Wins we take safer gambling seriously. Our goal is to help you enjoy play while keeping control of your activity. We provide practical tools and clear guidance so you can set limits that fit your budget and lifestyle.
Player protection principles
We promote responsible play by making controls available, offering straightforward information and responding quickly when players ask for support. We encourage balanced play, timely breaks and transparency about account activity. If you ever feel your playing is becoming a problem, contact our support team for options to limit or pause your account.
Activity-control tools
We provide a range of tools to help you manage your play. Availability may vary by account and market.
Deposit limits
Set daily, weekly or monthly deposit caps to control how much you add to your account. Limits can usually be increased or decreased from your account settings or by contacting support.
Loss limits
Limit how much you can lose within a set period to protect your balance. Loss limits help keep play within affordable levels.
Time limits and reality checks
Use session timers and reality checks to remind yourself when it’s time for a break. You can set session lengths and opt in to regular alerts during play.
Temporary cool-off and self-exclusion
If you need a short break, a cool-off allows temporary suspension of access. For longer-term help, self-exclusion blocks access for a chosen period or indefinitely. Requests for account closure or exclusion can be handled through our support channels.
How to change or remove limits
Most limits can be adjusted in your account area, but some changes may take effect after a waiting period. For assistance or to apply a permanent restriction, contact live chat or email [email protected].
Signs of problematic behaviour
Watch for changes such as chasing losses, borrowing funds to gamble, spending more time than intended, neglecting responsibilities or difficulty stopping. These are indicators you may need additional controls or professional help.
Practical tips to stay in control
- Set and stick to a budget before you play.
- Use deposit and loss limits that match your financial situation.
- Take regular breaks and use session timers.
- Avoid gambling when stressed, tired or under the influence.
- Review your account activity regularly to track time and spend.
Getting help and support
If you need help, start by contacting our support team via live chat or [email protected]. For professional assistance, please reach out to local support services or a healthcare professional in your area. If you play on other sites such as ValhallaWins, apply the same controls and seek help if you notice worrying patterns.